Before printing shipping labels from the SolidShip web solution, you need to install our Shipping Client onto your computer. The Shipping Client is a small app that allows us to access your computer's default printer so that we can automatically use it when printing labels.

The Shipping Client is designed to run in the background of your computer at all times. If you close it, you will need to relaunch it in order to print labels.

 

What we'll cover:

1. System Requirements
2. Installing the Shipping Client
3. An Important Note for Firefox Users!
4. Troubleshooting When the Shipping Client Installation Window Appears During Shipping
5. Related Articles

System Requirements

As Microsoft certified partners, we support the following Windows operating systems:

• Microsoft Windows 10
• Microsoft Windows 8
• Microsoft Windows 7
• Microsoft Windows Vista
• Microsoft Windows Server 2012 R2
• Microsoft Windows Server 2012

 

Installing the Shipping Client

1) The first time you click on the SHIP NOW button, you will see an overlay window about installing the Solid Commerce Shipping Client. Click on DOWNLOAD to install.

 

 

2) Open the file SolidCommerceLabelPrintAgent.msi that you just downloaded.

3) Click the Next button in the installer to complete the installation.

4) To confirm the client is running, look for the Solid Commerce Label Printing Client icon on the right-hand side of your computer's tray or in the hidden icons pop-out.

 

5) If you receive an error about updating your Microsoft .NET Framework, use this link to download and install .NET 4.5: https://www.microsoft.com/en-us/download/details.aspx?id=30653.

If you ever need to close the Solid Commerce Shipping Client, right click on its icon in the hidden icons pop-up and select Exit.

An Important Note for Firefox Users!

IMPORTANT! Firefox users - Firefox manages its settings differently than other browsers. As a result, we cannot automatically add our Microsoft certificate during the installation of the Solid Commerce Shipping Client. We are currently working on an alternative way to add the certificate automatically. In the meantime, you will need to add it manually before you can print labels. Instructions for this easy one-time process are provided in: Ship Now (Web Solution): Printing Labels From Firefox (Adding the Shipping Client Certificate).

Troubleshooting When the Shipping Client Installation Window Appears During Shipping

If the Shipping Client isn't running, and you try to print a shipping label, the Shipping Client installation overlay window will appear. You don't need to reinstall the client, simply relaunch it.

1) Open File Explorer.

2) Select your (C:) drive from the This PC menu.

 

3) Open Program Files (x86) -> Solid Commerce -> Solid Commerce Label Printing Agent.

4) Double click on SC.Shipping.PrintingAgent.exe.

Depending on your Windows settings, you may or may not see the .exe file extension.

 

5) The Solid Commerce Label Printing Client icon will now appear in the hidden icons pop-out of your computer's tray.

 

If you ever need to close the Solid Commerce Shipping Client, right click on its icon in the hidden icons pop-up and select Exit.

Related Articles

• Ship Now (Web Solution): Printing Labels From Firefox (Adding the Shipping Client Certificate)
• Ship Now: Printing and Voiding Shipping Labels
• Ship Now: Setting Up the Default Printer on Your Computer
• NEW! Orders Manager: Scan and Ship and Order Tags
• Order Returns, Refunds, and Cancellations on All Marketplaces (Legacy)

 

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