eBay Listing Template Settings: Payments, Sales Tax, Returns, Buyer Restrictions, and Additional Features

This article describes the fields in the following eBay Listing Template sections: Sales Tax Options, Additional Features, Payment Options, Buyer Restrictions, Charity Information, Return Policy, Warranty Policy, and eBay Listing Details. Many of the fields in these sections are ideal to save in a the template instead of populating on an item-by-item basis.

The other sections of the eBay Listing Template are covered in two separate articles: eBay Listing Template Settings: Basic Listing Information Section and eBay Listing Template Settings: Shipping Sections (Domestic and International).

If you want to learn how an eBay Listing Template works, or how to create one, please see Creating an eBay Listing Template.

 

What We'll Cover:

  1. The Sales Tax Options Section
  2. Key Fields in the Additional Features Section
  3. The Payment Options Section
  4. The Buyer Restrictions Section
  5. The Charity Information Section
  6. The Return Policy Section
  7. The Warranty Policy Section
  8. The eBay Listing Details Section
  9. Related Articles

 

The Sales Tax Options Section

Field Names
Field Descriptions and Valid Values
Check to collect sales tax for product sales Check this box if you want to collect sales tax on the price of the product. This option must be selected before the other sales tax options will appear.
Check to charge sales tax according to sales tax table

You can create a tax table in your eBay account to specify the states you want to collect tax in. The table will also allow you to specify the percentage for each state and select whether tax should be charged on shipping fees.

For more information, see eBay's Help: http://pages.ebay.com/help/pay/checkout-tax-table.html.

If you have created a tax table on eBay, you can use it through Solid Commerce by checking this box. Checking this option causes the Manual Set Sales Tax (%, State) option to disappear.

Check to calculate sales tax with shipping fees If you need to collect tax on the shipping fees paid by your buyers, check this box.
Manual Set Sales Tax (%, State) Use this option if you only need to charge tax in one state. First, select a state from the drop-down menu. Then, enter a number representing the sales tax percentage in the text field.

 

Key Fields in the Additional Features Section

This section of the eBay Listing Template contains many seldom used features. eBay charges additional fees for some of them.

This article only covers the most popular additional options. eBay's user interface and documentation should be able to answer any questions you have regarding features not covered in the following table.

Key Fields
Field Descriptions and Valid Values of Key Fields
Allow Buyers to send "Best Offers" requests

Check this box if you want buyers to be able to send you purchase offers.

Automatically rejecting or accepting offers from buyers is optional, but can save you time. Unless many of your products can use the same Min Price and Accept Price , leave these fields blank in your eBay Listing Template. You can provide the decline and accept prices on an item-by-item basis through Excel or the user interface.

In Excel, you can even use formulas to automatically calculate the values based on the Buy It Now price in your file. As an example, you can automatically reject any offers that are not at least 80% of your Buy It Now price.

Get It Fast To qualify for eBay's Get It Fast program, you must: offer at least one overnight domestic shipping option on your listing, ship the order within one business day, and offer a quick payment option (such as PayPal). Participating in the Get It Fast program may allow you to get an automatic 5-star shipping time on your detailed seller rating. For full details, see eBay's Help: http://pages.ebay.com/help/sell/get-it-fast.html.
Include International Site Visibility

Check this option if you want your eBay.com listings to appear on eBay UK and Canada. Your listings must meet the eligibility requirements, such as offering shipping to the international countries you want to post to. Please review eBay's Help for more information: http://pages.ebay.com/help/sell/globalexposure.html.

IMPORTANT!

eBay charges an insertion fee for each US listing they post internationally. For a complete breakdown of eBay's fees, see their fee page: http://pages.ebay.com/help/sell/fees.html.

If you offer shipping options to Canada, your US listing will automatically be displayed in eBay.ca search results.

Include Gallery (Gallery Image URL)

The gallery image is the small thumbnail that is visible when buyers search eBay.

We recommend supplying one by selecting the Include Gallery (Gallery Image URL) radio button in your eBay Listing Template. Paste this HTML tag into the text field: <main:imageurl />. This tag will instruct Solid Commerce to submit your main image to eBay as the gallery image.

 

The Payment Options Section

Field Names
Field Descriptions and Valid Values
Payment Profile ID

eBay allows you to create payment policies directly in your seller account. The benefit of using eBay's business policies for payments, shipping, and returns is that policy revisions you make in your eBay seller account are automatically updated onto your listings.

To use a payment profile on your listings, enter its policy ID number in this field. If you are using an eBay policy, you do not need to fill out the remainder of the payment options in this section of the template.

For more information about using eBay business policies, see Using eBay's Business Policies Through Solid Commerce (Shipping, Payment, and Return Profiles).

PayPal Email Enter the email address associated with you PayPal account.
Force Immediate PayPal Payment Check this box if you want buyers to pay for their Buy It Now orders immediately. This option prevents Waiting for Buyer orders. It also prevents buyers for requesting order totals from you, so make sure you include all relevant shipping fees and discount rules on your listings.
Payment Methods

It is recommended that you accept PayPal payments on your listings.

In order to accept major credit cards yourself, you must register your internet merchant account with eBay. If you select any of the credit card payment methods without going through eBay's registration process, you will receive policy violation errors when you attempt to list products through Solid Commerce. Buyers can always pay with their credit card through PayPal, even if you do not select any credit card options on your listing.

For more information about accepted eBay payment methods, see eBay's Help: http://pages.ebay.com/help/pay/accepted-payment-methods.html.

Additional Checkout Information This optional field allows you to enter details buyers might need to complete their transaction.

 

The Buyer Restrictions Section

Field Names
Field Descriptions and Valid Values

Maximum Same Bidder Count

This option allows you to block buyers who have bid on your listings more than a certain number of times in the last 10 days. They will also be blocked if they placed more than that same number of orders.

To use this option, select a number of days from the drop-down menu.

Block Maximum Unpaid Items Strike

This option blocks buyers who have had more than a certain number of unpaid item cases brought against them.

To use this option, select a time period from the drop-down menu.

Valid Values:
No matter which time period you choose, enter one of the following numbers of unpaid items strikes in the text field: 2, 3, 4, 5.

Maximum Buyer Violations (Period, Count)

This option blocks buyers with more than a certain number of policy violations reported against them.

To use this option, select Last 30 Days or Last 180 Days from the drop-down menu.

Valid Values:
No matter which time period you choose, enter one of the following numbers of policy violations in the text field: 4, 5, 6, 7.

Buyer must have linked PayPal account
Check this box to block buyers who don't have a PayPal account. According to eBay, PayPal account holders have up to an 80% lower Unpaid Item rate.

 

The Charity Information Section

Complete this section of the eBay Listing Template if you want to participate in eBay's Giving Works program.

Field Names
Field Descriptions and Valid Values

Charity ID

Enter the ID number of the charity you want to support. If you enter a Charity ID, you don't need to enter a Charity Number. eBay seems to prefer the Charity ID, but will still accept the Charity Number.
Charity Number
Enter the number of the charity you want to support. If you enter a Charity Number, you don't need to enter a Charity ID.
Donation Percent
Valid Values:
The minimum value you can enter is: 10. The value must be a multiple of 5, between 10 and 100 percent (10, 15, 20, 25, and so on).

 

The Return Policy Section

Field Names
Field Descriptions and Valid Values

Return Profile ID

eBay allows you to create return policies directly in your seller account. The benefit of using eBay's business policies for returns, shipping, and payments is that policy revisions you make in your eBay seller account are automatically updated onto your listings.

To use a return profile on your listings, enter its policy ID number in this field. If you are using an eBay policy, you do not need to fill out the remainder of the return options in this section of the template.

For more information about using eBay business policies, see Using eBay's Business Policies Through Solid Commerce (Shipping, Payment, and Return Profiles).

Select Returns Policy
Select Returns Not Accepted or Returns Accepted from the drop-down. Selecting Returns Accepted will cause the other Return Policy options to appear.
Shipping Cost Paid By
Select Buyer or Seller from the drop-down.
Returns Within
Your buyer must start the return process within the number of days you choose from this drop-down menu. Select: 14 days, 30 days, or 60 days.
Refund Option
Select the type of refund you will issue. Selecting Money Back or Exchange or Money Back or Replacement allows your buyer to choose which option they prefer.
Description
Enter any additional details about your return policy.

 

The Warranty Policy Section

IMPORTANT!

If you offer warranties on products yourself, enter their characteristics in this section of the template. eBay's policy regarding seller warranties is based on the Magnuson-Moss Warranty Act. eBay requires that you make the full warranty text available to sellers. Do not offer a warranty unless you meet eBay's requirements. Please see eBay's Help for more details: http://pages.ebay.com/help/policies/warranties.html.

You do not need to populate this section to advertise a manufacturers' warranties.

 

Field Names
Field Descriptions and Valid Values

Warranty Offered

To offer your own warranty on your products select Warranty Offered from the drop-down. After that the other two warranty options will appear.
Warranty Type
Select Dealer Warranty from the drop-down menu.
Warranty Duration Select a duration for your warranty from the drop-down.

 

The eBay Listing Details Section

This section of the template controls your eBay description. Solid Commerce supports all eBay descriptions, from a simple sentence of plain text, to customized and branded eBay templates. You can even automatically populate information into the description, such as the product name, MSRP, or images.

If you want to use a simple text description on eBay, enter: <main:description /> in the eBay Listing Details field. We will send eBay the description you provide in the Solid Commerce eBay Description or General Description fields.

To learn about all of your options, see Adding eBay Descriptions to Your Listings and Automatically Populating eBay Templates.

 

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