Here are some common errors and issues that customers encounter when viewing orders or printing shipping labels.
Issue or Error |
Description and Solution |
Shipping labels print on the wrong printer |
In order to speed up label printing, SolidShip prints labels to your computer's default printer. Solution |
The print on the shipping labels is the wrong size |
The size of your print is controlled by the settings saved with your computer's default printer. Solution |
Error: error Printing label: Invalid Parameter. | Remove special characters from the printer name within windows. Go to Printers and Scanners >> Manage >> Printer Properties >> Change the printer name >> Click OK |
The Shipping Client installer overlay window appears even though you've already installed the Shipping Client |
If you are using Firefox, see the solution above. If you aren't using Firefox, the Shipping Client probably isn't running. Solution |
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