Ship Now (Web Solution): Troubleshooting Viewing and Printing Errors or Issues

General Support

November 17, 2025 16:11

Here are some common errors and issues that customers encounter when viewing orders or printing shipping labels.

Issue or Error	Description and Solution
Shipping labels print on the wrong printer	In order to speed up label printing, SolidShip prints labels to your computer's default printer. Solution Change the default printer defined in the Devices and Printers section of your computer's Control Panel. For instructions, see Ship Now: Setting Up the Default Printer on Your Computer.
The print on the shipping labels is the wrong size	The size of your print is controlled by the settings saved with your computer's default printer. Solution Change your default printer's Printing preferences in the Devices and Printers section of your computer's Control Panel. For instructions, see Ship Now: Setting Up the Default Printer on Your Computer.
Error: error Printing label: Invalid Parameter.	Remove special characters from the printer name within windows. Go to Printers and Scanners >> Manage >> Printer Properties >> Change the printer name >> Click OK
The Shipping Client installer overlay window appears even though you've already installed the Shipping Client	If you are using Firefox, see the solution above. If you aren't using Firefox, the Shipping Client probably isn't running. Solution Relaunch the Shipping Client. For instructions, see the "Troubleshooting When the Shipping Client Installation Window Appears During Shipping" section of Ship Now: The Solid Commerce Shipping Client.
invalid address: invalid order. Shipper's Name name can't be empty.. Please, check Seller's Account of Shipping Rule	Validate that the Ship From Addresses in the Shipping Rules are populated with Ship From Name and Business Name. Then try again
error message the problem occurred while we try to stop and uninstall printing service...error details: Access is denied	Check that Local Network access is allowed. "Site Settings" > Allow > refresh the page and try again

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