Ship Now (Web Solution): Troubleshooting Viewing and Printing Errors or Issues

Josh Smith

May 20, 2022 22:57

Here are some common errors and issues that customers encounter when viewing orders or printing shipping labels.

Issue or Error	Description and Solution
Shipping labels print on the wrong printer	In order to speed up label printing, SolidShip prints labels to your computer's default printer. Solution Change the default printer defined in the Devices and Printers section of your computer's Control Panel. For instructions, see Ship Now: Setting Up the Default Printer on Your Computer.
The print on the shipping labels is the wrong size	The size of your print is controlled by the settings saved with your computer's default printer. Solution Change your default printer's Printing preferences in the Devices and Printers section of your computer's Control Panel. For instructions, see Ship Now: Setting Up the Default Printer on Your Computer.
Firefox won't print shipping labels - the Shipping Client installer window keeps popping up	Unlike with other browsers, we cannot automatically add our Microsoft certificate to your Firefox settings during the installation of the Solid Commerce Shipping Client. Solution Until we are able to build an alternative way to add the certificate automatically, you will need to add it manually. Instructions for this easy one-time process are provided in: Ship Now (Web Solution): Printing Labels From Firefox (Adding the Shipping Client Certificate).
The Shipping Client installer overlay window appears even though you've already installed the Shipping Client	If you are using Firefox, see the solution above. If you aren't using Firefox, the Shipping Client probably isn't running. Solution Relaunch the Shipping Client. For instructions, see the "Troubleshooting When the Shipping Client Installation Window Appears During Shipping" section of Ship Now: The Solid Commerce Shipping Client.

Comments