Troubleshooting Printing Packing Slips on a 4" x 6" Thermal Printer

Before you can print 4" x 6" packing slips, you need to save a packing slip template in your Solid Commerce account. To learn how, see Adding Packing Slips and Invoices to Your Solid Commerce Account.

If you have your template saved, and are still having trouble printing a 4" x 6" packing slip on your thermal printer, try these steps in the order they are posted.

 

What we'll cover:

  1. Updating Your SolidShip Printer Settings
  2. Updating Your Internet Explorer Print Settings
  3. Setting Your Thermal Printer as the Default Printer
  4. Related Articles

 

Updating Your SolidShip Printer Settings

If your packing slip is not printing at all, you may not have setup SolidShip to use the correct printer and label format.

1) In SolidShip -> Go to the Options menu -> Setup Printers.

ecommerce_shipping_solidship_options_menu_setup_printers.png

 

2) In the Printing Options window, select a printer in the Packing Slip Printer drop-down at the bottom of the window.

  • The Label Format for 4" x 6" thermal printers is: PNG.
  • Click the Save button.

 

3) Check the Print packing slip box in the SolidShip interface.

ecommerce_shipping_solidship_print_packing_slip_checkbox.png

 

4) Test print an order from a marketplace that has a packing slip template. Your packing slip should print.

 

Updating Your Internet Explorer Print Settings

If your packing slip is printing, but the formatting is not correct, updating your Internet Explorer printer settings may help. SolidShip uses the IE settings when printing packing slips. To change them:

1) In Internet Explorer -> Tools menu -> Print -> Page Setup.

printing_4x6_internet_explorer_tools_print_menu.png

 

2) In the Page Setup window:

  • Start with the following Margins (you can fine tune them if needed): Left: 0.116, Right: 0.116, Top: 0.22, and Bottom: 0.116.
  • Set all the Header and Footer drop-down menus to: -Empty-.

3) Click the OK button.

printing_4x6_packing_slips_internet_explorer_page_setup.png

 

4) Test print an order from a marketplace that has a packing slip template. Your packing slip should print.

 

Setting Your Thermal Printer as the Default Printer

If you aren't able to save the new margins in your Internet Explorer printer settings, or they don't work, try setting your thermal printer as the default printer.

1) Launch your computer's Control Panel.

2) Select Devices and Printers.

printing_4x6_packing_slips_computer_control_panel.png

 

3) Right-click on your thermal printer. Select Set as default printer from the pop-up menu.

  • You can change your default printer back to the original printer after you get your packing slip printing properly.

printing_4x6_packing_slips_devices_and_printers_default_printer.png

 

4) Right-click on the thermal printer again. Select Printing preferences from the pop-up menu.

printing_4x6_packing_slips_devices_and_printers_printing_preferences.png

 

5) On the Options tab, in the Size section, set the Width to: 4.00 and the Height to 6.00. Click the OK button.

printing_4x6_packing_slips_thermal_printer_preferences.png

 

6) Follow the steps in the Updating Your Internet Explorer Print Settings section above again.

 

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