Shopify Troubleshooting

Orders are not importing:

•  Check that Order Import is on under Marketplaces> Sales Channel Connections > Shopify
•  Check that a SKU exists on the Order in Shopify
•  Check that the order Status is Paid/Unfulfilled in Shopify 
•  Check that you do not have auto fulfilled setting on your Shopify account

Tracking is not posting back to Shopify after order is Shipped in Channels Manager

• Check that the order is Paid/Unfulfilled on Shopify
• Check that only one "location" is set on the product in Shopify
• Check that the sku on Shopify is set to "inventory is managed by Shopify"
• Check that no Shopify Apps related to tracking could be interfering with posting of tracking
• Check that the order not more than 60 days old.

Items are not importing:

• Check that the product has a SKU on Shopify

• Check that the SKUs have “Track Quantity” enabled.

• Check that Item Import is on under the Marketplaces> Sales Channel Connections >Shopify
• Check that the SKUs do not already exists in another Mystore list

Items are not syncing inventory:

• Check that you do not have "Multi Locations" enabled
• If you do, de-select the additional locations and use only 1
• You might be getting an error message "Quantity Changed update inventory failed for sku: , reason: Inventory Item has multiple locations, cannot update inventory "

Items not uploading with no last listing results

• Check that the qty and the price expressions are valid
• If its a variation listing, check that the parent SKU has at least a qty of 1 available
• For new listings, expect about 5 items per minutes to list to Shopify
• If you have over 50K products on Shopify, Shopify limits you to create 1,000 new products or product variants ever 24 hours.

Images are not updating

• Currently, we do not remove/overwrite image URLs that are already in Shopify

Troubleshooting

Error:

Update inventory failed for sku: reason: item was not found on marketplace, listing status was changed to offline

Update/Insert listing Failed: ... Parent does not exist

Answer: 

• Check that the sku did not import as a parent and then was changed to a standalone listing on Shopify. If so, remove the sku from Channels Manager and allow to reimport as a Standalone
• If you are listing a variation product, make sure the children item have image URLS

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Error:

Failed to list item: {type:['string' must be consistent with the definition's type: 'boolean'.]}

Answer:

• doublecheck that there are no invalid values where "true" or "false" should be populated as a valid value
   

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Error:

Failed to list variant to Shopify: [variants, 0, optionValues, 0], Option does not exist

Answer:

• check that your "mystore options template" value is in the same case as your variant attributes.

For example: if your "mystore options template" value is "Size", make sure that the variant attributes are not "size" or "SIZE". They need to match in terms of case. 

You may need to remove the skus from the Marketlist and reupload to the Marketlist. 

Please note:

We don't support "Close Listings"