Shopify Troubleshooting

Orders are not importing:

•  Check that Order Import is on under Marketplaces> Sales Channel Connections > Shopify
•  Check that a SKU exists on the Order in Shopify
•  Check that the order Status is Paid/Unfulfilled in Shopify 
•  Check that the API Permissions on Shopify is Read and Write for Orders

Tracking is not posting back to Shopify after order is Shipped in Channels Manager

• Check that the order is Paid/Unfulfilled on Shopify
• Check that only one "location" is set on the product in Shopify
• Check that the sku on Shopify is set to "inventory is managed by Shopify"
• Check that no Shopify Apps related to tracking could be interfering with posting of tracking
• Check that the order not more than 60 days old.

Items are not importing:

• Check that the product has a SKU on Shopify
• Check that Item Import is on under the Marketplaces> Sales Channel Connections >Shopify
• Check that the API Permissions on Shopify is Read and Write for Products
• Check that the SKUs do not already exists in another Mystore list

Items not uploading with no las listing results

• Check that the qty and the price expressions are valid
• If its a variation listing, check that the parent SKU has at least a qty of 1 available

Errors: 

• Update inventory failed for sku: , reason: item was not found on marketplace, lisiting status was changed to offline
• Update/Insert listing Failed: ... Parent does not exist

Check that the sku did not import as a parent and then was changed to a standalone listing on Shopify. If so, remove the sku from Channels Manager and allow to reimport as a Standalone

We don't support "Close Listings"