SolidShip (Web Solution): Troubleshooting Viewing and Printing Errors or Issues

Here are some common errors and issues that customers encounter when viewing orders or printing shipping labels.

 

Issue or Error
Description and Solution

Shipping labels print on the wrong printer

In order to speed up label printing, SolidShip prints labels to your computer's default printer.

Solution
Change the default printer defined in the Devices and Printers section of your computer's Control Panel. For instructions, see SolidShip (Web Solution) - Amazon Label Printing: Setting Up the Default Printer on Your Computer.

The print on the shipping labels is the wrong size

The size of your print is controlled by the settings saved with your computer's default printer.

Solution
Change your default printer's Printing preferences in the Devices and Printers section of your computer's Control Panel. For instructions, see SolidShip (Web Solution) - Amazon Label Printing: Setting Up the Default Printer on Your Computer.

Firefox won't print shipping labels - the Shipping Client installer window keeps popping up
Unlike with other browsers, we cannot automatically add our Microsoft certificate to your Firefox settings during the installation of the Solid Commerce Shipping Client.

Solution
Until we are able to build an alternative way to add the certificate automatically, you will need to add it manually. Instructions for this easy one-time process are provided in: SolidShip - Amazon Label Printing: Printing Labels From Firefox (Adding the Shipping Client Certificate).

The Shipping Client installer overlay window appears even though you've already installed the Shipping Client

If you are using Firefox, see the solution above.

If you aren't using Firefox, the Shipping Client probably isn't running.

Solution
Relaunch the Shipping Client. For instructions, see the "Troubleshooting When the Shipping Client Installation Window Appears During Shipping" section of SolidShip (Web Solution) - Amazon Label Printing: The Solid Commerce Shipping Client.

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