On Saturday September 9, 2017, we moved our servers. The old location was no longer large enough to accommodate our growth.
Most clients won't be affected by the move. However, our IP addresses have changed as a result of the relocation. As we mentioned in previous announcements, new IPs could potentially cause an issue for a small number of:
- Vendor connections.
- Magento or WooCommerce webstore connections.
- Custom integration that clients had developers build using our web services.
If you are experiencing one of these issues, ask your vendor or developer to whitelist our new IP addresses by emailing them the message from the section below. Some vendors and developers add IP addresses to a whitelist for security. Once our new IPs are whitelisted, your connection will begin working again.
If you already received a confirmation from your vendor or developer that they whitelisted our new IP addresses, or that they don't whitelist IPs, please contact our support team for assistance: firstname.lastname@example.org.
Email Message to Send to Vendors and Developers
Request to Whitelist New Solid Commerce IP Addresses: 188.8.131.52 to 184.108.40.206
One of my ecommerce software providers, Solid Commerce, just moved their servers to a larger location. As a result of the move, they are using new IP addresses.
If you don't whitelist IPs, please let me know that you don't need to take any action.
If you whitelist IP addresses when you manage FTP, API, or EDI connections, or whitelist IPs when you develop webstores, please add their new IPs to the whitelist.
Solid Commerce recommends that you whitelist their entire range of IPs: 220.127.116.11 to 18.104.22.168.
Please reply to me once you whitelist the new IPs.
Here is a list of individual IPs in case you need it:
What if My Vendor or Developer Has Questions?
Please forward any questions from your vendor or developer to our support team: email@example.com.